Privacy Policy

At Tilly’s Hampers, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you visit our website, place an order, or contact us, as well as your rights regarding your personal data.

You can contact us at tillysfarmshop@gmail.com for any privacy-related queries.

1. Types of Data We Collect

We may collect and process the following personal information:

Identity Data: Name, title
Contact Data: Address, email, phone number
Financial Data: Payment information for orders
Transaction Data: Details of products or services purchased
Technical Data: IP address, browser type, and device information
Usage Data: How you interact with our website
Marketing & Communications Data: Preferences for receiving marketing messages

We may also collect anonymised, aggregated data for analytics purposes.

2. How We Collect Your Data

Your data may be collected:

When you place an order, fill in a contact form, or subscribe to our newsletter
Automatically through cookies and tracking technologies as you use our website
From publicly available sources, where relevant

3. How We Use Your Data

We use your personal information to:

Fulfil your orders and manage payments
Communicate with you regarding your order or enquiry
Send marketing updates, if you have consented
Improve our website and services
Ensure security and prevent fraud

We always use your data lawfully and with your rights in mind.

4. Cookies And Tracking

We use cookies to enhance your browsing experience, remember preferences, and analyse website usage. Cookies help us show relevant content and improve our services. You can manage or block cookies via your browser settings.

5. Marketing Communications

We may contact you via email or social media with news, offers, or product information if you’ve opted in. You can withdraw consent or update your preferences at any time via the unsubscribe link in emails or by contacting us at tillysfarmshop@gmail.com.

We do not share your data with third parties for their marketing purposes.

6. Sharing Your Data

To deliver your orders, we may share your data with:

Delivery companies for order fulfilment
Payment processors to complete transactions

We do not share your personal data with partners for marketing or other unrelated purposes.

7. Data Storage And Security

Your data is stored securely and only accessible to authorised personnel. While no system is 100% secure, we take appropriate measures to protect your information.

8. International Transfers

If you order from outside the UK, your data may be transferred securely to fulfil your order. We ensure that transfers comply with applicable data protection laws.

9. Your Rights

You have the right to:

Access and receive a copy of your personal data
Request correction or deletion of your data
Object to processing for marketing purposes
Withdraw consent at any time
Request restriction of processing
Receive your data in a portable format

To exercise your rights, contact us at tillysfarmshop@gmail.com.

10. Retention Of Data

We retain personal data only for as long as necessary to fulfil orders, provide services, and comply with legal obligations, typically up to 7 years after your last order.

11. Changes To This Policy

We may update this policy from time to time. Any significant changes will be communicated via email or on our website.

12. Contact Us

For questions about this privacy policy or how we handle your personal data, please contact us:

Email: tillysfarmshop@gmail.com